Frequently Asked Questions
Everything you need to know about your next pair of statement heels.
How do I find my correct size?
We recommend referring to our specific size guide available on each product page. Our heels generally run true to size, but for pointed-toe styles, we suggest sizing up by half a size for maximum comfort.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the protective film on the soles remains intact, as we cannot accept returns for shoes with scuff marks or visible wear.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. Standard international shipping typically takes 7-14 business days, while express options are available at checkout.
How should I care for my heels?
To keep your heels looking fresh, wipe them down with a soft, damp cloth after use. Store them in the provided dust bags to prevent scratches and avoid prolonged exposure to direct sunlight or moisture.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team. Once the order has reached the warehouse, we are unable to make modifications.
Are your materials vegan-friendly?
We offer a wide selection of high-quality synthetic and vegan leather options. Check the 'Material & Care' section on the product page to see the specific composition of each design.